FAQs

Q?Can a propane furnace be converted for use with natural gas?
A.

Yes. Most furnaces are shipped for use with natural gas and are field-converted to propane by the installers. The natural gas components are typically stored in the furnace in case natural gas is available in the future. If the required parts are missing, they can be ordered.

Q?How often should I have my air ducts inspected and cleaned?
A.

Cleaning and inspection should be done once every three years. The type of air filter you are using and the frequency of maintenance on your heating and air conditioning equipment can have a significant effect on the duration between cleanings. The purchase of a good quality air cleaner will protect your heating and air conditioning equipment, duct system, and your home, while scheduled maintenance will extend the life of the equipment and increase its efficiency.

Q?When should I replace my furnace?
A.

Furnaces eventually wear out just like any piece of machinery. Some of those symptoms are:

  • Frequent pilot light outages
  • Delayed ignition
  • Yellow flame or wavering flame
  • Excessive soot or corrosion
  • Too much or too little heat
  • The smell of sulfur or burnt eggs
Q?What can I do to maintain my air conditioner or heat pump?
A.

Regular maintenance will extend the life of your equipment and reduce repair costs. Here are some simple things that you can do:

  • Keep debris, grass clippings, dirt, and leaves away from outdoor unit
  • Use a hose to clear the aluminum fins from airborne debris (be careful, the fins bend easily
  • Use a regular hose without a spray nozzle, and a very soft brush with light to no pressure
Q?What can I do to maintain my furnace?
A.
  • Inspect filters once a month and replace them when they are dirty
  • Make sure air supply and return vents in your home are not obstructed
  • Make sure there is nothing in front or on top of the furnace such as furniture, curtains, boxes, or toys
  • Check chimney and venting systems once a year for secure fittings, leaks, corrosion, or damage
  • Keep area around furnace clean and clutter free at least 3 to 4 feet around the furnace
  • Do not block the source of furnace combustion air by enclosing furnace in a small closet or by making the room it is located in too air tight
  • If your system operates on propane gas, regularly check your propane gas percentage to make sure you do not run out
Q?Should I install a new programmable thermostat with my new system?
A.

Programmable thermostat is a great energy saving tool. You can program the thermostat so that it raises and lowers the temperature automatically. They are very effective when your household operates on a regular schedule. In addition to lowering your energy bill, programmable thermostat offers additional comfort such as waking up to a warm bathroom.

Q?Is it ok to install a different brand of furnace or air conditioner to work with my existing system
A.

Most brands of equipment will work with others, however you might experience some loss of efficiency and capacity.

Q?What is a heat pump? How is it different from an air conditioner?
A.

A heat pump is an electric powered piece of equipment that both heats and cools your home. In summer, a heat pump works the same as the air conditioner. In winter, it operates in reverse and heats the indoors. Heat pumps need auxiliary heat (electric heat or gas furnace) to help them when it is very cold (below 42 degrees) or when the thermostat is moved more than 2 to 3 degrees at a time. The initial investment for a heat pump is higher than for an air conditioner. One common complaint of a heat pump is that the air coming out of the registers is not hot enough compared to a gas furnace. With all their drawbacks, heat pumps will reduce the winter heating bills. However, the savings compared to heating with gas is dramatic and you will probably want to stay with a heat pump.

Q?How long does a typical furnace and air conditioner last?
A.

On average, a furnace or air conditioner will last from 10 to 20 years. Sometimes it pays to replace the old system sooner because of the higher efficiency. You will see the difference on gas and electric bill. The major factors influencing life expectancy are proper installation and regular maintenance.

Q?Why can’t my air conditioner and furnace be checked at the same time instead of one in spring and one in fall?
A.

Both should be checked and cleaned to ensure they are operating efficiently, properly, and safely. We recommend checking the air conditioner in spring and the furnace in fall so that we can fully operate the system to check its operation. When checking your refrigerant level in your air conditioner, we obtain a more accurate reading at higher outdoor temperatures.

Q?The temperature in the house is comfortable, but the indoor fan runs all the time. Why is that?
A.

Sometimes homeowners turn thermostat to “on” instead of “auto” which causes the indoor fan to run continuously. It’s best to always keep the fan on “auto”.

Q?Is there any advantage to setting my thermostat fan to “on” instead of “auto”?
A.

You will get constant filtering of the air in your home. Because the air is moving, you have a more even temperature throughout the home. Continuous fan mode during the cooling season may not be appropriate in humid climate.

Q?The air coming from the registers feels cool when my new heat pump is set for heating. Is there a problem?
A.

The temperature of the air coming out of the registers is heated to about 90 to 95 degrees, depending on the outdoor temperature. This temperature is warmer than the indoor air temperature and will warm up your house. However, it is below body temperature of 98.6 degrees and can feel cool when someone puts their hand in the airflow.

Q?My electric and gas bills are high. Will a new furnace and air conditioner lower my bills?
A.

Absolutely! New 13 SEER air conditioner or heat pump could save you up to 50 %. 13 SEER is the minimum efficiency standard allowed by law. Depending on your current operating costs, high efficiency systems could save you even more. Newer gas furnaces are 30 to 40 % more efficient than some older models. This could mean big savings for your household.

Q?What is SEER?
A.

This stands for Seasonal Energy Efficiency Ratio. The size of an air conditioner is rated in BTU or Tons, however the efficiency is rated in SEER. This ratio is calculated as cooling output divided by the power input for the average U.S. climate.